Availability and service health
ChunkArc monitors the public website, client panel, Free Beta game node and rewards services. The public status page shows the latest customer-facing result without exposing private infrastructure data.
The Free Beta has no paid-service availability guarantee or SLA. A green platform status also does not guarantee that every individual plugin, mod or customer server is healthy.
Free Beta limits
A current Free Beta server includes 1.5 GB memory, up to 200% shared CPU and 5 GB live-server storage. Empty servers are stopped after the published player-aware idle period so shared capacity returns to active users.
Limits can change while the platform is being tested, but current behavior is published before server creation. No card is required for the Free Beta.
Security and fair use
Shared hosting is protected with account controls, network restrictions, service isolation and automated checks for strong signs of malware, tunnels, proxies, mining or other prohibited infrastructure use. Strong evidence can result in a server being stopped and suspended for review.
Legitimate Minecraft software, plugins and mods are not treated as prohibited merely because they are unfamiliar. Security decisions use multiple signals where possible, and users can explain a disputed detection through a private support ticket. The complete customer rules are in the Fair Use Policy.
Backups and world ownership
Infrastructure backups exist for disaster recovery, but the Free Beta does not promise an automatic, per-customer restore point. Important worlds should be downloaded regularly and stored somewhere controlled by the server owner.
Reinstalls, software changes and incompatible Minecraft downgrades can modify or remove files. Create a personal copy before performing those operations.
Accounts, privacy and staff access
Customer sign-in uses Discord OAuth and leads to the same ChunkArc panel whether the server flow starts on the website or in Discord. ChunkArc staff will never ask for a password, recovery code, API key or full payment credential in a ticket.
Account and operational data are handled under the Privacy Policy. Security reports can be sent to the address published in security.txt.
Support and incident reporting
For one affected server, open a private ticket in the ChunkArc Discord and include the server name, the approximate time and the relevant console error. Do not paste secrets.
For privacy, legal or general questions, email [email protected].
Check before you create
Review the current health and Free Beta rules, then decide whether they fit your world.