Free allocationMinecraft: 2 GB RAM / 5 GB disk; Terraria: 1 GB RAM / 5 GB disk
Idle policy15 player-free minutes
Account limitOne Free server per person
Customer backupsOne manual backup slot

Policy documents

Agreement Terms of Service Accounts, beta resources, service availability, credits, data and termination. Read the Terms.
Shared infrastructure Fair Use Policy Allowed use, prohibited workloads, security checks, enforcement and appeals. Read Fair Use.
Personal data Privacy and Cookies Discord identity, server data, logs, AI-assisted support, providers and rights. Read Privacy.
Service details Legal Notice Contact, notices, reports, trademarks and the current pre-commercial beta status. Read the Notice.

What fair use means

Use ChunkArc for a genuine server of a supported game. Normal worlds, compatible plugins and mods, community administration, cross-play and ordinary game traffic are welcome only where supported by the selected game and assigned plan.

Mining, tunnels, proxies, attack tools, scanners, malware, remote-access agents, workloads unrelated to supported games, fake-player autostop bypass and multi-account abuse are not allowed. The full Fair Use Policy gives examples and explains the review process.

How security decisions work

  1. Detect. Automated checks look for verified malicious artifacts, prohibited processes and installation failures.
  2. Separate confidence. Weak or ambiguous findings go to staff review without automatically interrupting the server.
  3. Contain real risk. High-confidence malware or infrastructure abuse can be stopped and quarantined immediately.
  4. Explain and review. The affected user receives a reason and can request human review through a private support ticket.

Permanent bans are reviewed by staff. Security tooling is designed to protect shared infrastructure, not to routinely read private gameplay or moderate normal in-game chat.

What the Free Beta does not promise

  • No uptime SLA or compensation for downtime.
  • One customer-managed manual backup slot is available; automatic disaster-recovery backups and successful restoration are not guaranteed.
  • No dedicated CPU, RAM, port, IP, or permanent custom-address ownership.
  • No guarantee that every third-party plugin, mod, datapack or world will work.
  • No paid plan or purchase contract until pricing and billing terms are formally published.

Report a problem or appeal

Open a private ticket in the ChunkArc Discord or email support@chunkarc.net. Include the server name or address, the approximate time and a clear explanation. Do not send passwords, tokens, recovery codes or unrelated private data.

If a server was quarantined, explain what was installed, where it came from and what you expected it to do. Staff can verify a legitimate upstream release and reverse a false positive.

Read the full rules before creation

The Fair Use Policy is the practical guide to what is safe on shared ChunkArc infrastructure.

Open the Fair Use Policy